Courses & Workshops
Training & Workshops Designed Around You
At Consult Services, every learning experience is built to fit the organisation it serves. Whether you need a fully bespoke training programme created from the ground up or want to adapt one of our established, off‑the‑shelf courses, we shape the content around your people, your services and your priorities.
Our workshops are never generic. We tailor the depth, focus, case studies and practical exercises to reflect your operational reality — ensuring the learning lands, sticks and drives meaningful improvement. Even our ready‑made courses can be nuanced to your culture, challenges and strategic goals, giving you the confidence that what we deliver is relevant, practical and immediately usable.
Consult Services provides training that meets you where you are and helps you move forward with clarity, capability and confidence.
Conflict Management AND DE-ESCALATION
Equip your teams with the confidence and practical skills to handle challenging resident interactions calmly, safely and professionally. Our Conflict Management course focuses on real‑world social housing scenarios - from missed repairs and service delays to high‑emotion conversations and vulnerability.
Participants learn proven de‑escalation techniques, effective communication behaviours, and ways to maintain empathy, respect and personal safety under pressure and when working alone. The course strengthens consistency across services and helps teams prevent escalation, reduce complaints and improve resident experience.
Fully adaptable to your organisation, this training incorporates your case studies, service model and resident needs to ensure the learning is relevant, realistic and immediately usable.
Pay It Forward
Tenants gain real insight from training, conferences, landlord meetings - and from lived experience. Too often, that knowledge stops with the person who gained it.
This hands-on workshop gives tenants a simple, repeatable way to pass it on. Participants learn a five-step method and practise it on their own experiences. We cover knowing your audience, choosing the right format (from a WhatsApp message to a scrutiny panel), cutting the jargon, and using storytelling to make learning stick.
Fully interactive, built around practical activities and real examples. You don't need to be an expert - just willing to share.
Regulatory Case Studies: What Good Looks Like
See how high‑performing landlords meet the standards - and learn how to get there. With the new regulatory regime in full force, Boards, executives and service leaders need absolute clarity on what “good” looks like.
This course brings the Consumer Standards to life through real‑world case studies, practical examples and sector‑tested approaches that demonstrate how compliant, high‑performing organisations operate.
We break down what inspectors are looking for, how strong providers evidence compliance, and the behaviours, systems and culture that consistently deliver positive outcomes for residents. Participants explore examples of excellence across repairs, safety, engagement, complaints, governance and assurance - and contrast them with common failure points seen in regulatory notices and Ombudsman findings.
This course is ideal for teams who want to move beyond theory and see what good practice actually looks like in day‑to‑day operations. You’ll leave with clear models, practical tools and a sharper understanding of how to embed compliance, influence culture and demonstrate assurance with confidence.
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Resident Voice, Influence and Scrutiny
Social Housing Regulation: Understanding the Standards, Expectations and Accountability
Give your teams the clarity and confidence they need to operate within today’s strengthened regulatory landscape. Our Social Housing Regulation course provides a practical, accessible overview of the Consumer Standards, the Regulator’s new approach to inspections, and what landlords and contractors must do to stay compliant.
This course demystifies the regulatory framework, explaining what “good” looks like in repairs, customer service, safety, communication and resident engagement. Participants learn how their day‑to‑day actions directly influence compliance — and how poor behaviours, missed appointments, weak communication or unresolved issues can quickly become regulatory risk.
Through real case studies and sector‑specific examples, we explore the Competence & Conduct Standard, Awaab’s Law, the Housing Ombudsman’s expectations, and the growing focus on professionalism, respect and resident experience. Teams leave with a clear understanding of their responsibilities, the consequences of non‑compliance, and the practical behaviours that protect both residents and the organisation.
Fully adaptable to your service model, this course ensures your workforce understands the regulatory environment they operate in - and how to deliver safe, consistent, resident‑centred services that meet the standards every day.
Supporting Vulnerable Residents in Repairs
Supporting residents through repairs isn’t just about technical skill - it’s about how people feel when a contractor steps into their home. In social housing, vulnerability is common and often hidden. Many residents live with anxiety, trauma, disability, neurodiversity, financial hardship or language barriers, and the way operatives communicate and behave can either reduce distress or unintentionally trigger it.
This training helps contractors understand the lived experience of social housing residents and the crucial role they play in creating psychological safety.
Through practical tools, real‑world scenarios and simple, effective techniques, operatives learn how to recognise vulnerability, make reasonable adjustments and use empathy to build trust quickly and deliver repairs with dignity.
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The Housing Ombudsman & Complaint HANDLING Code
Designed for contractors delivering repairs and maintenance in social housing. This practical training (1.5 hours in duration) equips contractors with a clear understanding of the Housing Ombudsman and the statutory Complaint Handling Code, focusing on what matters most for those delivering repairs and maintenance in social housing.
Through real‑world scenarios and interactive exercises, the course builds confidence, consistency, and accountability - ensuring contractors play a proactive role in delivering fair, timely and high‑quality services for residents.
Reducing Social Housing Stigma
A practical, behaviour‑focused workshop designed for customer‑facing teams, including contractors and operatives, who enter residents’ homes. This 2.5‑hour session tackles the real‑world stigma, myths and attitudes reported across the sector.
Through myth‑busting, scenario work and micro‑behaviour coaching, participants learn how to communicate with respect, use appropriate language and tone, and uphold dignity in every interaction.
The course directly links everyday conduct to the Competence & Conduct Standard, giving staff the confidence and clarity to deliver a professional, stigma‑free service.
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Empower Your Team Today
Custom sessions tailored to your compliance needs and social housing sector expertise.